Shipping policy

3. Shipping and Delivery

We strive to process and ship all orders as quickly as possible.

- Processing Time: Orders are typically dispatched within 1–3 business days.
- Shipping Costs: The shipping fee is calculated at checkout based on the delivery
method and destination.
- Delivery Methods: We use reliable carriers (e.g., Posti, DHL, UPS) to ensure your
package arrives safely.

Estimated Delivery Times:

- Domestic (Finland): 2–5 business days.
- European Union: 5–10 business days.
- Rest of the World: 7–21 business days. Please note: For orders delivered outside the
European Union, the Customer is responsible for all applicable import duties, customs fees, and local taxes.

Delivery times are estimates and may vary due to holidays or carrier delays.

Pre-Order Cancellation & Refund Policy

1. Right to Cancel

You have the right to cancel your pre-order at any time before the product has been dispatched for shipping. We believe in a flexible shopping experience, so you are not locked into your purchase while we are in the production phase.

2. Full Refund Guarantee

If you choose to cancel your pre-order, we will provide a full refund of the purchase price, including any initial shipping costs paid at the time of order.

3. Refund Process

To request a cancellation, please contact our customer support at info@ballid.com with your order number. Once your request is received:

The refund will be processed back to your original payment method.

Please note that it may take 5–10 business days for the refund to appear on your bank statement, depending on your payment provider.