Last Updated: June 2026
Effective From: June 2026
Warranty We offer a 2-year warranty on our products starting from the date of delivery. This warranty covers manufacturing and material defects under normal, intended use. If a defect occurs during the warranty period, we will repair or replace the product at no additional charge.
Warranty Limitations Please note that our warranty does not cover:
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Normal wear and tear: Including, but not limited to, the natural wear of O-rings, pressure seals, scratches, or cosmetic damage that does not affect the functionality of the product.
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Improper use or negligence: Damage caused by dropping, forceful impact, misuse, or over-pressurizing the device.
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Improper maintenance: Damage resulting from a failure to follow the provided user instructions.
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Unauthorized modifications: Any product that has been altered, modified, or repaired by the customer or an unauthorized third party.
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Environmental damage: Damage caused by extreme temperatures, improper storage, or exposure to harsh chemicals.
How to make a warranty claim If you suspect your product has a manufacturing defect, please contact our customer service immediately at info@ballid.fi. Include your order number, a detailed description of the issue, and clear photos or videos showing the defect. We reserve the right to inspect the product before issuing a replacement. This warranty is in addition to, and does not affect, your statutory rights under consumer protection laws.
